Overview
At Sirat, we aim to provide quality products that match their description and images. If something goes wrong with your order, we’re here to help — within a reasonable and fair process.
🔹 Return Eligibility (IMPORTANT)
You may request a return or replacement only if:
✅ 1. Wrong Item Received
You received a product different from what you ordered.
✅ 2. Damaged Item (During Delivery)
The product was damaged during shipping.
✅ 3. Product Not as Described
The item received is significantly different from the product description or images.
⏱️ Reporting Time (STRICT BUT FAIR)
All issues must be reported within 48 hours of delivery.
👉 After this time, claims will not be accepted
📸 Proof Required
To process any claim, you must provide:
- Packaging (if damaged)
- Clear photos of the product
- Order details
🔄 Resolution Options
Once your claim is verified, we will offer:
- ✅ Replacement (preferred)
- ✅ Store credit (if replacement not available)
👉 Refunds are only processed in specific cases where replacement is not possible
❌ Non-Returnable Cases
We do not accept returns or refunds for:
- Change of mind after receiving the product
- Minor variations (color/lighting differences)
- Delay in delivery (once dispatched)
- Price differences with other stores
- Claims made after the 48-hour window
📦 Return Process
- Contact us via WhatsApp or email within 48 hours
- Share required proof (photos/videos)
- Our team will review and confirm eligibility
- Instructions for return/replacement will be provided
🚚 Return Shipping
- If the issue is from our side → We cover return shipping
- If the return is not valid → request may be declined
🔒 Important Note
We strive to ensure every order is accurate and carefully packed. Our policies are designed to maintain fairness for both our customers and our business.
📞 Contact Us
Whatsapp: Availabla via website
Email: siratpkstore@gmail.com